• FAQ

    Everything you want to know about your stay at the Hotel & Residence i Cinque Pini

What is your policy regarding minors and youth groups?

We require the mandatory presence of at least one adult guest per accommodation for the entire duration of the stay.

For youth groups, a cash deposit of €100.00 per accommodation is required upon arrival. This deposit will be fully refunded at check-out following a room inspection, provided that respectful behavior has been maintained toward both the staff and other guests.

Can I request a late check-out?

Late check-out (until 6:00 PM) can only be granted upon arrival, strictly subject to availability. The additional cost, if applicable, is €30.00.

What time are check-in and check-out?
  • Check-in: Key handover is guaranteed from 4:00 PM. However, you can arrive from 10:00 AM to complete registration, leave your luggage, park, and use the shared restroom. If your accommodation is already clean and ready, we will hand over the keys immediately.
  • Check-out: Accommodation must be vacated between 8:00 AM and 10:00 AM. For departures before the reception opens, we will let you know where you can conveniently leave your keys.
Is there an on-site restaurant?

We do not have an on-site restaurant inside the hotel. However, our restaurant "Lo Scarrozzo" is located in the town center, approximately 1.5 km away. We have reserved an exclusive 10% discount for you on both lunch and dinner.

Does the property have private parking?

Yes, we have an uncovered and unattended private parking lot available for you.

  • Advance reservation: To guarantee your parking space, you can book it in advance at a cost of €5.00 per day.
  • Request upon check-in: If you choose not to reserve it, you can request parking directly upon arrival. In this case, it is free of charge but strictly subject to availability at that time.
  • Access: We will provide you with a remote control for the entrance gate. A cash deposit of €20.00 is required, which will be fully refunded upon return.

Alternatively, you can find several public parking spaces nearby, though we cannot guarantee their availability.

Do you have agreements with any beach clubs in Follonica?

Yes, we offer special rates with two excellent beach clubs:

  • "Le Dune" Beach (250 meters away): Includes one umbrella, two sun loungers, and one deck chair from the first to the fourth row.
  • "Bagno Africa" (500 meters away): Offers an umbrella, a director's chair, a deck chair, and two sun loungers. This beach club guarantees a spacious 21 sqm area per station in the sixth row (double the standard size).
  • Reservations: From June to August, you can reserve an umbrella for a minimum of 2 days (daily requests will be allocated upon arrival based on availability). In August, we strictly accept weekly reservations only.
Do you offer half board or full board options?

We do not offer full board, but during the high season (for stays of a minimum of 7 nights) you can request the half board service.

  • Breakfast: Buffet style, served on-site.
  • Dinner: Served at our restaurant "Lo Scarrozzo", located in the town center (approximately 1.5 km from the property).
  • Rates and conditions: €30.00 per adult per day (drinks excluded). The service is mandatory for the entire duration of the stay, while children can order from the à la carte menu.

Yes, our property allows only one pet per accommodation.

  • Dogs: Only small dogs (maximum 10 kg) are permitted.
  • Beaches: Please note that dogs are not allowed under the umbrellas reserved for us at our partner beach clubs.
Do you offer a bicycle rental service?

Yes, to make your stay even more enjoyable, we provide complimentary bicycles for your use (service subject to availability).

  • Free use (time slots): You can pick up a bike in the morning and return it by 6:00 PM, or in the early afternoon with a return by 11:00 PM. If you return it after reception closes, a deposit will be required at pickup, which will be fully refunded when you return the keys.
  • Daily rental: If you wish to use the bicycle for the full day or for longer periods, the rate is €7.00 per day.

Please note that you will be responsible for the bicycle and its keys, and we kindly ask you to use them with care in compliance with traffic regulations. For more information or to check availability, please feel free to contact our reception.

Does your residence have a swimming pool?

There is no swimming pool on-site, but we are located just a few steps away from the sea in Follonica.

Does the breakfast offer gluten-free or intolerance-friendly options?

Certainly. Our breakfast offers gluten-free and lactose-free options. We kindly invite you to inform us in advance of any allergies and/or intolerances you may have so that we can serve you best.

Are linens and towels included in the price?

Yes, in all our accommodations, bed linens and towels are always included in the price of your stay.

Do the rooms and apartments have a balcony?

Yes, all our accommodations feature a spacious balcony equipped with outdoor furniture, including tables and chairs for your relaxation.

Do you have rooms with a view?

The sea is visible only from certain accommodations on the second floor. Preferences regarding the location and view of the accommodation cannot be guaranteed, but will be fulfilled whenever possible based on availability.

Is there an elevator?

Our property does not have an elevator. We offer 44 accommodations, 4 of which are accessible: 22 suites without kitchen (4 on the ground floor, 1 of which is accessible; 8 on the first floor; 10 on the second floor), 4 suites with kitchen (2 on the ground floor, 1 of which is accessible; 2 on the first floor), 1 two-room apartment with accessible kitchen on the first floor, and 17 three-room apartments with kitchen (6 on the ground floor, 1 of which is accessible; 5 on the first floor; 6 on the second floor). Based on your needs and availability, we can find the most suitable solution for your requirements.

Is there a washing machine in the apartments?

The individual accommodations do not have a washing machine inside, but you have access to a convenient shared laundry area where you can use the washing machines completely free of charge.

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